Frequently Asked Questions
Everything you need to know about your Arsenal Barber Supply order and our professional-grade tools.
What is the typical shipping time for professional equipment?
We process most orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for barbers who need their tools urgently.
Do you offer warranties on clippers and trimmers?
Yes, all electronic professional tools are covered by the original manufacturer's warranty. We also offer a 30-day satisfaction guarantee on the craftsmanship of our own Arsenal-branded accessories.
Can I return shears or blades if they have been used?
For hygiene and safety reasons, we can only accept returns on shears, blades, and straight razors if they are in their original, unopened packaging. Defective items will be replaced immediately under our quality assurance policy.
Do you provide bulk discounts for barber shops and salons?
Absolutely. We offer tiered pricing for bulk orders of consumables like neck strips, disinfectant, and capes. Please contact our wholesale department for a custom quote on outfitting a new shop.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer interest-free installment plans through specialized financing partners at checkout.
How do I track my delivery?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier’s portal so you can monitor your shipment in real-time.